IT Support Specialist – Dubai Police Force

Provide crucial technical support in a high-security, mission-critical environment.

Location: Dubai, United Arab Emirates

Job Overview

The Dubai Police Force is hiring dedicated and technically skilled **IT Support Specialists** to provide high-level technical support across its departments. The role involves **troubleshooting, maintaining systems, and ensuring security compliance** in a high-security, mission-critical environment.

Job Details

  • Position Title: IT Support Specialist
  • Organization: Dubai Police Force
  • Location: Dubai, United Arab Emirates
  • Job Type: Full-Time, Government Sector

Salary & Benefits

  • Monthly Salary: AED 10,000 – 15,000 (based on experience)
  • Additional Benefits: Government health insurance, Retirement and pension plans, Annual leave and emergency leave, Family visa and dependent benefits, Uniform allowance and specialized equipment

Important Dates

  • Application Start Date: July 15, 2025
  • Application Deadline: August 25, 2025
  • Physical/Technical Test Dates: September 2025 (notified via email)
  • Joining Date: October/November 2025

Key Responsibilities

  • Provide **technical support** for software, hardware, printers, and network issues across Dubai Police departments.
  • **Diagnose, resolve, and document** IT-related problems in a timely and accurate manner.
  • **Install, configure, and maintain** computer systems, surveillance software, and digital communication systems.
  • Collaborate with **cybersecurity units** to ensure systems are compliant with UAE digital security laws.
  • Maintain **user access control** and conduct periodic audits of IT assets.
  • Manage incident tickets through the official helpdesk portal and provide user training when required.
  • Ensure availability of **critical law enforcement databases and mobile applications**.
  • Work **on-call rotation** for emergency support, including public safety systems.

Direct Impact on Public Safety

As an IT Support Specialist, your work will directly enable law enforcement personnel to operate efficiently, ensuring the stability and security of systems crucial for maintaining public order and safety in Dubai.

Required Skills and Qualifications

Eligibility Criteria

  • Education: Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
  • Experience: Minimum 2–4 years in technical support or helpdesk roles.
  • Nationality: UAE nationals preferred (others may apply based on availability).
  • Language: Proficiency in English and Arabic (spoken & written).

Skills Required

  • Strong knowledge of **Microsoft Windows, Office 365, and networking (LAN/WAN)**.
  • Familiarity with **CCTV, biometric systems, GPS tracking tools**, and police-related IT tools.
  • Excellent **communication, problem-solving, and documentation skills**.
  • Certifications such as CompTIA A+, Microsoft Certified, or Cisco CCNA are a plus.
  • High **ethical standards, confidentiality, and respect for security protocols**.

Ideal Candidate Profile

We are seeking a highly responsible, technically proficient, and adaptable IT professional who is committed to supporting critical public safety operations with strong problem-solving abilities and adherence to strict security protocols.

How to Apply

Applications must be submitted through the **Dubai Police Careers Portal**:

Prepare a **professional CV, scanned passport, certificates**, and **national ID (Emiratis only)**. International applicants may need additional clearance.

Application Tips

  • Ensure your CV clearly details your technical support experience, including specific systems and tools you've worked with.
  • Highlight your ability to work in a high-security environment and any experience with critical infrastructure.
  • If you are a non-UAE national, clearly state your eligibility and willingness to undergo necessary clearance procedures.

FAQs

Q1: Is this a uniformed role?
A: No, IT Support Specialists are part of civilian technical staff.
Q2: Can non-UAE nationals apply?
A: Preference is given to Emiratis, but skilled foreign professionals may be considered based on operational needs and availability of slots.
Q3: Will there be a background check?
A: Yes, strict background and security clearance is mandatory for all hires given the sensitive nature of the work with the Dubai Police Force.